Phone number changed - can't log in

SaintDH
Contributor
Contributor

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

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4,959 REPLIES 4,959

kernowlass
Esteemed Advisor
Esteemed Advisor

@Robarto 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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Merryrose
New Community Member

My account was temporarily locked how can I access it? I no longer have the mobile number on file. Please help.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Merryrose 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Hallgrímur
Contributor
Contributor
I lost my phone number. PayPal sent verification code but i haven't my number. How can I login my account. What can I do
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Hallgrímur 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Kojhi101
New Community Member

Kojhi101_0-1631610614138.png

Hello, 

I am unable to access my account because the phone number on the "PSD2 Strong Customer Authentication" screen is wrong. 

How can I change it? Why isn't there a way to change it? 

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Natty151
Contributor
Contributor
When I opened my PayPal account with my phone number I have got that phone number any more how do I get into my account please.
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pumck
Member
Member

I cant login in my account because my mobile number is changed.

What can i do to change my number?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@pumck 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

imranzeab
New Community Member

my mobile number was online dington number that was disabled now how can i login my paypal account without mobile number verifications

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