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Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Yshakabraham_20 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Also the option to receive paypal payments is sadly not available in Ethiopia.
You can only send payments for purchases funded by your (confirmed) credit card.

Paypal varies a lot country to country and can only offer the services that the banks / governments of that country allow it to offer.
There are quite a few countries unable to receive paypal payments.

https://www.paypal.com/ga/webapps/mpp/ua/residence-full


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Kudos / Solution appreciated.

Phone number changed - can't log in

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Yshakabraham_20
Contributor

please help me I have more than $1000 in my account  how we fix the problem. how we reach paypal Finland customer service   

Phone number changed - can't log in

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Yoelsan11
Contributor
2 steps autenthication

Phone number changed - can't log in

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Juraj3
New Community Member

I cannot login because the system wants to message or call me on phone number I don't use anymore and have no access to this sim card! No option to send verification code to my email!

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Juraj3 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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marfiakirena
Contributor
Hi how can I get back access to my PayPal account after loosing access to my old mobile number Thank you

Phone number changed - can't log in

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hilly7
Member

I have a new phone number. I can't access my PayPal account. Does anyone knows how to log in? Is there another options?

Phone number changed - can't log in

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Mitsakis2
Contributor

Please. Help this **bleep** two factor authentication don't let me log in cause is my old.number and I can't login to change

Phone number changed - can't log in

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bazinga019
New Community Member

Hello, I just got notification in my email that 2-step verification was turned on for your account.

not by me.

I've tried to realize what is that app but i cant find any app that generate pin code in apps store.

right now I cant access to my account because the second step.

anyone have any idea what I cant do?

all this happened when I supposed to get money payment in this account

this message were done by other account 

Phone number changed - can't log in

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RambiShop
New Community Member

Hello i'm having trouble to login via new PSD2 Strong Customer Authentication  system, the issue is that the paypal for some reason has used my very very old phone number( long time ago before i even open ebay shop and linked to paypal) to send sms/code to.

Since then neither my paypal or phone has been that one, and i have as recently as few weeks recieved code on new phone number that was in the profile, for some reason paypal has defaulted to the old number and i can't no longer log in.

I can change password via email, enter my ebay linked shop , use my ebay linked phone etc, and people can send me money and what not but i can't log in on paypal my self, is there anyway to fix this or i have to wait for support to be on and call them?

tldr (old phone number when i created my acc many years ago has been switch to default number/send login sms verification), till recently i was using other number new one and have no idea how this happened and since i do not have old number/phone i can't log in ).

Thank you in advance.

 

 

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