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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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If you lost your cell phone, then change all your passwords on every account you have. If you use Google, all your passwords should be there *if* you synchronized all your devices (even a new phone or computer can be added). I did that with my new PC. Worked great.
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I can't change my phone number now. How can I access my account and change my phone number and email address?
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I have an account I have not used for many years, it still has my Australian phone number attached to it but I moved to NZ in 2016 and no longer have access to my old AU number. As such I cannot log in due to the need to receive a text message to that number. I only wanted to log in to report suspicious activity (someone has been attempting to reset my password). Any ideas on how I can log in (or an alternative way to report suspicious activity)? I can't ask for support because I have the same problem trying to log in to send a message to support 😞
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I cannot log in to my account because PayPal wants to verify my mobile number, but I can see the last 3 digits they have are wrong, but I cannot get the number to change... So I can't receive the verification text to allow me to log in? Help.
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