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Phone number changed - can't log in

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MatthewCole
New Community Member

cant log in as my mobile number has changed

Phone number changed - can't log in

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Dominik545
New Community Member

I can't change my phone number now. How can I access my account and change my phone number and email address?

Phone number changed - can't log in

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bosszepro
New Community Member
The mobile phone number that I used in creating my Paypal account was lost and now I can't open my paypal due to security reasons. How to fix this? Please advise me.

Phone number changed - can't log in

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Cadencekin
Contributor
I have access to my email that I have connected with my old PayPal and have even got an email when my friend sent it to my old account and not new one. How would I connect the account I don’t know my password to my old PayPal or this sadly woudnt be a problem. Every time I try to get a password reset code sent to my email they want to send it to a phone number I don’t know. And I tried saying I have access to my email connected to the account

Phone number changed - can't log in

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jdh_3
New Community Member

I have an account I have not used for many years, it still has my Australian phone number attached to it but I moved to NZ in 2016 and no longer have access to my old AU number. As such I cannot log in due to the need to receive a text message to that number. I only wanted to log in to report suspicious activity (someone has been attempting to reset my password). Any ideas on how I can log in (or an alternative way to report suspicious activity)? I can't ask for support because I have the same problem trying to log in to send a message to support 😞

Phone number changed - can't log in

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Costa133
New Community Member
I have wrong mobile number related to my account. How to change mobile number since i can not verify and log in?

Phone number changed - can't log in

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JennCli
Contributor

I cannot log in to my account because PayPal wants to verify my mobile number, but I can see the last 3 digits they have are wrong, but I cannot get the number to change... So I can't receive the verification text to allow me to log in?  Help.

Phone number changed - can't log in

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eve_ev-eva
Contributor

hi guys

 

No longer havin the phone # to access the paypal account (for sms) how can I change it or who to email, i cant call now, need to access it

Phone number changed - can't log in

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sharpiemarker
Esteemed Advisor

@eve_ev-eva 

 

Try contacting PayPal on facebook or Twitter.


Kudos & Solved are greatly appreciated. 🙂

Phone number changed - can't log in

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MrStuB
New Community Member

Hi there,

It’s been a while since I used my PayPal account and I have tried to log in but keep getting the “Authentication Required” message which is linked to an old phone number I haven’t had in a while, I can’t seem to get past this point or even get into my account to chance the phone details.

any help or advice would be appreciated 

thanks 

Stu 

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