Phone number changed - can't log in

SaintDH
Contributor
Contributor

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

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4,959 REPLIES 4,959

nagyagica
Contributor
Contributor

I have another account and i can't log in, because the phone number they send the verification number is expired. I want to change the number but as I said, I can't log in.

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Jess1233
Contributor
Contributor
You'll get told to phone them up
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nagyagica
Contributor
Contributor

I tried but they said i have to call another number, but my phone says that that number is invalid.

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AmzMan
Contributor
Contributor
Yes,, i have to
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kernowlass
Esteemed Advisor
Esteemed Advisor

@nagyagica 

@AmzMan 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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Munnakhan
Contributor
Contributor

my accoun's phone number is wrong.than how to loging my account please help me Thank you

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micky1313
New Community Member

Unable access my account as the phone number linked to it is no longer available. So cannot receive passcode to finalise access.  How can I change to my new number without having to access via old number please.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@micky1313 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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OndrejH
New Community Member

Hello, I have old paypal account with phone number which I already dont own, I mean that simcard is somewhere burned, And when I want login into this account it wants confirm from this number and cant log to this paypal account cause of that, what should I do?

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Hawsar
Contributor
Contributor
Hello pleas help I lost my Number phone I can’t login haw can help me please
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