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Phone number changed - can't log in

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nocell
New Community Member

Can't log in because now demands mobile number

Phone number changed - can't log in

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PayPal_Ayesha
Moderator

Hello @nocell,

 

Welcome to the community forum and thanks for posting.

 

I am sorry to know that you're unable to access your PayPal account. Unfortunately, it is not possible to log in to your PayPal account without a registered mobile phone number. In this case, you can certainly contact our customer service by clicking contact at the bottom of the PayPal website to see the contact options so that our advisors can help you accordingly.

 

Best wishes,

Ayesha

 

Phone number changed - can't log in

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sarikc2
Contributor

Hi everyone, 

 

I moved from New Zealand back to my country but when I login to PayPal, they asked to verified with my NZ phone number. I couldn't do that coz I am back to my home country now. How to solve this problem? Thank you. 

 

Sarik 

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@sarikc2 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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PercyAnn
Contributor
Hi, I lost my phone and paypal need to verify my account it needs code on my mobile number how can I fix this if I change the option of verifying it only have mobile phone , ill try to contact the paypal but what should I say?

Phone number changed - can't log in

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Dollarell
New Community Member
Hello... When i try to log in to my account, they ask me a code recived on phone.... My problem its that i dont use that number from many years... What can i do?

Phone number changed - can't log in

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Jess1233
Contributor
I have this issue and can't contact paypal as I can't login. I don't have access to the App to verify that way. I also can't phone up the customer service because im deaf so me sending them an email would be better for me however this isn't possible as there isn't email to send to. I also don't use social media so cant contact via that

Phone number changed - can't log in

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dony79
New Community Member

My phone number has changed. Now I would like to log in, so I can change my number and release the new one. How do I do that. I tried to log in but paypal keeps send codes to the old number, that I do not have anymore. How do I log into my account again? Thank you

Phone number changed - can't log in

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nagyagica
Contributor

I have another account and i can't log in, because the phone number they send the verification number is expired. I want to change the number but as I said, I can't log in.

Phone number changed - can't log in

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Jess1233
Contributor
You'll get told to phone them up

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