Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@worldstream 

UK customer services are based in Dublin.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[ukstar]

I gave up. I got bounced from pillar to post so I set up a new account. Luckily eBay has dumped them.

[worldstream]

All OK now. I resurrected my old phone number on an old phone. Now I can log in and change to my new number. I won't bother though as the old number is fine and will only be used by PayPal.

[Sammaroi]

I tried to login to my paypal account. It said verify through phone. It's from my old number which I don't have access to. It let me log in to make this post though 🤔

[kernowlass]

@Sammaroi 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Swf2021]

Reset email. Worries as there are 2 emails there only 1 I know. And I can't log in as have changed the number on phones . Can I call a human? Any help pleases

[kernowlass]

@Swf2021 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[fil6]

Hello,

I  have a problem accessing my account. I have a new cell phone number and After I log in with my email and password, it asks for verification on the old phone number. As a result, I can not able to update my new phone number and can't log in. I tried to call several times on the customer contact phone and it is not reachable and it replays with unavailable.

can you please help me solve this problem...

[kernowlass]

@fil6 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[SJM56]

I can’t sign in.  My phone is broken and paypal won’t let me sign in without a code.  How can I sign in using my ipad?