Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[DP17]

Nice to hear from someone who knows what it is like.

The previous poster said "Once you are able to access your account, please update everything so that future situations go more smoothly for you". Like it is my fault PayPal changed the goalposts?

I find this sort of thing really frustrating, as when I ask for help it is not for something in the FAQ's or right in front of your eyes. I have done the hard yards first. The fact that I have had issues with access to the Sensus site, booking a covid vaccination, Tax return on top of PayPal, all because I cannot give out a mobile phone number is also very frustrating. I owe tax so I am sure they will manage to get in contact with me LOL.

[UnhappyYetAgain]

The missing link here is that currently one CANNOT log in without registering a mobile phone number. What am I supposed to do if II DO NOT HAVE A MOBILE PHONE? The situation before was that I would get my verification code via my email. This worked fine for me. Why is this no longer an option?

[Wardo16]

Hello, paypal are using my OLD mobile number when requesting log in validation.consequentkly I cannot log in .how do I change number ?

[1017bricksquad]

When i try to log into PayPal i have to verify by rigger getting a sms or a call. I have a new phone number with no access to The Old one. Is tyer anything i Can do?

[gillesvdl]

How can i contact you ? need to modify my mobile number , but to modify i need to connect to my account by receiving sms on the wrong number ?

So the sms were send to a new owner of the mobile number ... is it safe  that you send authetification code to the wrong user ?

Another stupid way to contact you :  to send you a message to modify my mobile numebr i also need to log by receiving sms on the wrong number ... How can you be that logic ????

[kernowlass]

@gillesvdl 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Bormanis1981]

Hi everyone. I was registered long time ago , so i want to use PayPal again ,but the problem is that my old phone num is lost , now i have other. To contact customer service its asking me to log in with old one. I don't get it how can i change it if evan can't log in with new one. HELP

[kernowlass]

@Bormanis1981 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Hoiss18]

Hello together. My paypal account is a couple of years old and i havent used it in a while. Therefor i forgot my password and did reset it. The Problem i have now is, Paypal wants to send a message or call to an old number which is not available anymore as soon as i try to log in. How can i solve this? thanks a lot! cheers Hoiss18

[kernowlass]

@Hoiss18 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.