Phone number changed - can't log in

SaintDH
Contributor
Contributor

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

Login to Me Too
4,959 REPLIES 4,959

Anetsa
New Community Member

seems like there is no other way to get to my account as i changed my mobile,what do i do?

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Anetsa 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Da_Problem
Member
Member
I keep getting a security check asking to put a phone number in and when I do it says that the number is not supported
Login to Me Too

nguyenngoc1112
Contributor
Contributor

Hi there, 

I used to register Paypal with an old phone number. 

 

Currently I have a new phone number and did not use the old one. Upon I make an order to withdraw funds from Paypal to my local bank account, Paypal ask to sent verify message to my old phone number. Then how can? 

Login to Me Too

machinh
Contributor
Contributor

To access my account Paypal is asking me to receive a text or call on a number I no longer use. I am not offered any option to verify my account in any other way, there are just the  'receive a text' or 'have us call you' options. Does anyone know how I can access my account? Thanks

Login to Me Too

Temp20210429K
New Community Member

The most irritating part is this sheet was at the behest of the eu which britain isn't even part of anymore

Login to Me Too

hellohello111
New Community Member

Hi everyone, 

 

I have an issue I was wondering if anyone can help me solve. The problem is that I want to access my account, but when I try to log on they ask for verification via my phone number. Now I don't have access to that phone number any longer so I can't verify it. I have tried contacting paypal via email, but they just send me a message asking me to log onto my account to read... So no help there, even tried 3 times and they keep doing the same. When I try to call them I can't get through to talk with anyone, and facebook is not helping either. Any tips would be most appreciated. 

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@hellohello111 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Giani03
Contributor
Contributor
I try all the below and nothing it's available to recover my account, only one thing let me just to login in to here. In live chat they on Facebook they can't change anything if I don't text them from my PayPal account, how can I do that if I can't login in? All this it's too complicated for nothing...it could be very easy if they could just simple way to recover account details buy providing a photo with me and my identity card with date and signature in a piece of paper.
Login to Me Too

Arnel5
Contributor
Contributor
Hi, Please help me how to transfer my balance from old account to my new account. My phone was lost and I couldn't access my old account because everytime I login they require me to send One time code to my old number. Thank you.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.