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Phone number changed - can't log in

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McNulty
Contributor

No matter how I try to log in I get stuck in a permanent loop which always ends up on the "Authentication required" page.

It gives me a code and says "Use it when you get our call."

BUT I NEVER GET THE CALL!

GRRRRRR!

 

 

 

Phone number changed - can't log in

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mary781
Contributor

Same thing happens to me.

Any suggestions what to do?

 

Phone number changed - can't log in

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McNulty
Contributor

I contacted PayPal support on Twitter. They sent me a contact phone number [removed, phone #s not allowed]. I rang and they sorted it out. I'm in the UK so don't know if that number will work from Greece.

Phone number changed - can't log in

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mary781
Contributor

Thank you. I will call them too and see if I can sort it out

 

 

Phone number changed - can't log in

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Allenout
Contributor

Can you give that phone number again as it has been removed.

Phone number changed - can't log in

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saahibuul
Contributor

I can't sign in without my old phone number but I no longer have it but to change the number I need to sign in tried facebook talk and calling 

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@saahibuul 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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eisenhorn1701
New Community Member
When i set this account up i had a different phone number now to change it or get help i need access to that number which i can't get how can i either change it or get help to change it?

Phone number changed - can't log in

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Reya1980
Contributor
Hi I'm trying to access my account after how many years but im having trouble updating my new contact number I'm going around in circles I just need some assistance please.

Phone number changed - can't log in

Options
kernowlass
Esteemed Advisor

@Reya1980 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

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