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im trying to retrieve my paypal account but it has an old phone number on it that i dont have access to. i know the email linked to the account but for some reason paypal is a joke and i cant just receive an email to reset my password. it only gives me one option to reset my password and that is a text to a number i do not have. Also to even access asking the community i had to make a burner paypal and email account. Worried of my money getting taken because paypal sent a text to the number i do not have and im worried of getting my account stolen.
When I log in it says it needs two factor authentication but only gives my old number which I haven't used for years.
you'd think it'd let you add your new number at that point but there's no option to do this. I don't have access to that old number.
how can I log in? They really haven't thought this through at all.
I have the same trouble I can't log in as I have lost my old phone and have tried to get in touch but still stuck without a paypal account