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Phone number changed - can't log in

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mnbkgg
Contributor

Fixed at last! I rang PayPal uk support on <removed> which is in Ireland. This is a feature intended to prevent fraud.

Phone number changed - can't log in

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kaarlogc
Contributor
Can you please elaborate what did you do while calling that number? Can we use that even if I'm a non-US or UK resident?

Phone number changed - can't log in

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mnbkgg
Contributor
Spoke to UK PayPal support. Explained I needed to change my number. They checked my id using my personal details then updated it and waited whilst I checked I could log in. If only I had found this number before. Asking Google gives me an unrecognised number. Good luck people!

Phone number changed - can't log in

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de99
Member

Which  number did you call for PayPal support?

Phone number changed - can't log in

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basketball3214
New Community Member

im trying to retrieve my paypal account but it has an old phone number on it that i dont have access to. i know the email linked to the account but for some reason paypal is a joke and i cant just receive an email to reset my password. it only gives me one option to reset my password and that is a text to a number i do not have. Also to even access asking the community i had to make a burner paypal and email account. Worried of my money getting taken because paypal sent a text to the number i do not have and im worried of getting my account stolen.

Phone number changed - can't log in

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Simux
New Community Member

Same! i dont even have a number. So its literaly imposible to reset my password. 

Phone number changed - can't log in

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lusziomalaver55
Contributor
PSD2 FOR MY PAYPAL

Phone number changed - can't log in

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ImPlunja
New Community Member

Did you ever find a solution to this problem?

Phone number changed - can't log in

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BS255
Contributor

When I log in it says it needs two factor authentication but only gives my old number which I haven't used for years. 
you'd think it'd let you add your new number at that point but there's no option to do this. I don't have access to that old number. 

how can I log in? They really haven't thought this through at all. 

Phone number changed - can't log in

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patricia1944
New Community Member

I have the same trouble I can't log in as I have lost my old phone and have tried to get in touch but still stuck without a paypal account

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