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Phone number changed - can't log in

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AndyBebb
Contributor

If SMS is essential to log in, then presumably people like myself who do not use a mobile (or live in an area where there is no mobile coverage) can no longer use Paypal. WHy can't PayPal offer an alternative such as automated voice messages sent to a landline as my bank does. My credit card provider does this so there is no reason to continue using PayPal as I can use my card online.

Phone number changed - can't log in

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vico1
Contributor

Good idea Andy but to do this you would have to have more that one brain cell

Phone number changed - can't log in

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c1a
Contributor
Contributor

I no longer have the phone number (landline) registered to the account and now when I try to log in I am asked to verify it is me by taking a call but the number is no longer active. So I get the following error.

 

We're sorry, we couldn't confirm it's you.

Need a hand? We can help
 
I tried the message centre and first agent said make new account? (yes they really did)
I tried again an hour later and the second agent said phone up.
I try to phone up, and I am told by the long and drawn out automated system after endless steps that they currently cannot help me right now please check online help and then the line goes dead (unbelievably frustrating) so seem stuck in a pointless paypal loop.
 
 

Phone number changed - can't log in

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DaphneZ
Contributor

Same here... They taking the pi** with their customers. Terrible service.

Phone number changed - can't log in

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EwanBrown967
Contributor

Some 'numpty' at Paypal has not thought about this very much!

Phone number changed - can't log in

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JoCaBa
Contributor

Sorry, Olivia. SImply saying that the ability to receive an SMS message is a requirement for logging on is not an answer to the problem.

Do you, personally, think it is acceptable that people who do not have a mobile phone should be unable to use PayPal?

Do you think that people who live in areas where there is no mobile phone signal should be unable to use Paypal?

Surely the whole point of Paypal is supposed to be that anyone can use it anywhere - that is, after all, what Paypal's advertising tells us.

Phone number changed - can't log in

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Eei2
Contributor
Why don’t you send me the code to my new number then? Could you please answer the real question - how we can get into our own accounts after changing the phone number?!

Phone number changed - can't log in

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jimiblu
Contributor

Have you had any luck regarding logging in?

Phone number changed - can't log in

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Jlbon
Contributor
That's all very well, but when you have all the required services, but you don't have the same number... How can this be resolved.. it isn't a difficult thing to implement a second line of authentication.. maybe try a secret question, and pet's name, via a link to the original email to recover.. and enter new number, bingo.. still secure.. but no lost customers...

Phone number changed - can't log in

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Jonywoker
Contributor

Hi

I need to contact somebody from paypal members i cant access to my paypal acc its locked and i cant enter and also paypal dont send me sms code of mobile phone.plz do fast respons

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