Personal name showing on shipping details email

[ParallelSociety]

I have recently set up a business account. The business is a partnership. A customer has received an email from PayPal updating shipping details for an order. The email shows the personal names of business partners under "seller name", instead of the registered business name. I wish to keep these personal details private for security reasons. How do I change this?

[PayPal_Ayesha]

Hello @ParallelSociety,

Welcome to the community forum and thanks for posting.

I understand your concern about the personal details that are reflected on the buyer's end. You should be able to hide your real name by setting up a PayPal business account with your name as the name of your business. You still have to tell PayPal your real name, but customers will only see your business name. Here's the link to know more information. If you face any issues or have any concerns, I would recommend reaching out to our customer support team through the contact options available on our website.

I hope this helps,

Ayesha