Password strength

New Community Member

Hi all,

In 2011 @chaos945 made a request to increase password size to 32 characters. Here we are in 2022, 11 years later, and we are still limited to not only 20 characters, but also in the type of characters to use as @niub pointed out. Sim swapping is also a thing but you can still request a password change with a text message.


I find all of this quite worrying. Am I the only one? What can be done to get PayPal to act on this other than just close your account and leave?

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PayPal Employee
PayPal Employee

Hi @nofoo 


Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while securing your password. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24-48 hours. 


Here's how you create a secure password. If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.


Best wishes!

- Mujahid

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New Community Member

the type of characters should not limit to us in our passwords. this to me would make it easier for a hacker to hack your/my pw.  by telling his/her/it algorithm to only include "!@#$%^&*()" characters + abcdefghijklmnopqrstuvwxyz. up to 20 total characters. and I agree it should be 36 total characters

and all  22 characters  left (  _+-=:";'<>,.?/~`{}[]|\  ) should be available to us


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