Password reset error from paypal's side

MrkeZ
Contributor
Contributor

When I go to forgot password and I put in my email and press forget it says "Sorry, something went wrong on our end. Please try again." and its been like this for years.

I tryed writing my password in to log in also but it doesn't work.

Please if there is someone from paypal seeing this email me I need help

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2 REPLIES 2

Gane26
PayPal Employee
PayPal Employee

Hi @MrkeZ 

 

Welcome to PayPal community!

 

Thank you for your post. I understand that you are unable log in to your account and unable to reset your password. I completely sense how disturbing it can be. In this case, I suggest you please clear your browser cache, cookies and then follow these steps. If you are still unable to log in to your account then contacting PayPal customer support is best way to fix this problem. 

 

Thanks

Gane26

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MrkeZ
Contributor
Contributor

I tryed it but it says same thing

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