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One touch not working

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Sowak994
New Community Member
Posted on

I have flipped and clicked every button that says "keep me logged in" or" activate one touch". I have gotten screens telling me "congratulations you have activated one touch". Yet every time I make a purchase on a website and am directed to PayPal it prompts me to log in. I have been trying to solve this issue for months. I don't know what to do, my settings claim that it's activated.

11 REPLIES 11

One touch not working

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Paulinka12
New Community Member
I have exactly the same problem so i guess I’m following for any replies/suggestions

One touch not working

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Kaila534
New Community Member
Having the same issue. Worked for like a week or so then stopped. Any way to fix this?

One touch not working

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PayPal_Martina
Administrator

Hi @Kaila534,

 

Thank you for your post and welcome to the Community Forum!

 

You may be facing a technical issue. You can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

 

I hope this helps.

Martina 

One touch not working

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SqzBox
New Community Member

Martina,

 

I've tried all that and it still doesn't work. Do I have to allow 3rd party cookies to make it work properly?

One touch not working

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Davidone1
Contributor
My mum is 81 she has been using one touch for a long time without any issues on her iPad, purchasing goods via eBay has been one of her few pleasures during all these months of lockdowns whilst she is shielding on her own. Then PayPal make it impossible for her to purchase goods by changing the one touch... she is not from the generation that can go though multiple menus and passwords to order goods.. after multiple calls to PayPal and trying every potential fix for this issue, it makes no difference. Simple idea, if it’s not broke don’t fix it... PayPal you have completely ruined the payment side to eBay!!!

One touch not working

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chiefsausage
Contributor
Sort it out PayPal! I even have to jump through hoops to post here

One touch not working

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Davidone1
Contributor
PayPal said they are aware of the problem and doing everything they can to fix it... smart idea don’t brake it in the first place...

One touch not working

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FreespiritJ
Contributor
Well it's now June and still the problem hasn't been sorted! Do I need to ask if PayPal care about their customers?!

One touch not working

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Ratty3
Contributor
Every time I login PayPal won’t take One Touch. Insists on password. Put in password. Tick stay logged in. Get 100th email saying Welcome to One Touch. Next payment it all starts over again. It’s beyond annoying. Any fix?

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