Not getting Login SMS verification message

[zdeeps]

Hi, for a week or more I'm stuck at login. I was using Paypal normally and at one point like 10 days ago, it asked me to verify login with my phone/SMS. No big deal, did it 100 times, but now I just never receive any message. I've been with T-Mobile for years and no I do not have filter messages from unknown enabled. It just does not work and I have subscriptions that I want to cancel but I can't access my account.

[PayPal_Ayesha]

Hello @zdeeps,

Welcome to PayPal Community Forum and thank you for posting!

Sorry to hear that you're not receiving the security code to access your PayPal account. I suggest you to try the listed tops which may help you to receive texts:

• Reboot the phone to refresh the network signal.

• Clear phone inbox to ensure it is not full (for old phones with limited SMS capacity).

• Check if there are any phone applications/settings that are filtering SMS.

• Alternatively, you may swap the SIM to another phone to verify if the delivery issue is phone related.

• Check if you are in roaming.

Also, I recommend you to check with the network provider as some may block the notifications coming in. If the issue persists, please give us a call so our phone team may help you to get access to your account. Please click the 'Contact Us' link at the bottom of the PayPal page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. you will see "Call Us" option at the bottom of the page during working hours. Please do not hesitate to reach out to Customer Support by sending a DM on Twitter or Instagram or a PM on Facebook. 

Regards,
Ayesha

[Sadiasheikhh]

Same issue with me, still can't figure it out eventhough I tried everything. Is this a problem at PayPal's end?

[PayPal_Ayesha]

Hello @Sadiasheikhh,

Welcome to thank you for visiting PayPal Community!

I am sorry to know that you're unable to login to your PayPal account. If you have already tried the steps, I would highly recommend you to directly contact PayPal Customer Support Team through the available contact options so that our advisors can help you with possible ways to gain access your account.

Regards,

Ayesha