No way to log in with changed phone number

wol11
Contributor
Contributor

Phone number changed long ago. Can't reach customer service during business hours, but only a bot. Which doesn't answer how to change the phone number for login? - without being able to log in.

 

Is there a way to delete the paypal account? Since there doesn't seem to be a way to ever log in again, with a changed phone number?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@wol11 

 

Use the guest phone option in link.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

If you get the bot then keep saying customer services or agent a few times.


Advice is voluntary.
Kudos / Solution appreciated.
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wol11
Contributor
Contributor

The guest phone I used to get to the bot. Though it does speak German, I'll try 'customer service' or 'agent' a few times tomorrow. Thanks, will let you know if it worked.

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