No mobile service, how to go through verification?ication

maria_sekerina
New Community Member
Hi all! I live in Ukraine in Kherson region which now is occupied (there is a war in Ukraine since February, 24, 2022). We don't have mobile service since 31 of May. Just yesterday I was able to log in to my PayPal account but now it's asking for verification by mobile phone. I'm not able to receive sms or to call at all. I'm able to use my email, WhatsApp, telegram etc. What can I do?
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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@maria_sekerina 

 

Contact PayPal as guest caller or chat through messages without logging in to get access. Once you get access to your account, go to your phone number and edit it. Uncheck the SMS/automated calls options. Hit Save button. Then you can log in with just email and strong password.

 

https://www.paypal.com/ua/smarthelp/contact-us      

Click “Call Us” option on the bottom.   
Click “call us as guest” link.

 

Or reach out to PayPal at Facebook or Twitter:      

https://www.facebook.com/PayPal     

Twitter: @AskPayPal      


Kudos & Solved are greatly appreciated. 🙂
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