New cell phone requirement

Keeper2
New Community Member

I can't get into my PayPal account because the login procedure has started requiring a cell phone number.  I don't have a cell phone.  I tried giving it the land line number.  It claimed to have sent me a code but I don't have any way to receive the code.  There isn't any way around the page with the requirement, now cancel button for example.  How can I get back into my PayPal account?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Keeper2 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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