Negative balance problem

doyourbestup
Contributor
Contributor
I accidentally signed up with a business account. I’m trying to resolve a negative balance but I can’t get past the first page, because I don’t actually have a business. How can I resolve my negative balance if I can’t even login on a browser?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@doyourbestup 

 

Resolve neg balance.

https://www.paypal.com/us/cshelp/article/what-should-i-do-if-my-balance-is-negative-HELP389

 

Downgrade.

There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).


Advice is voluntary.
Kudos / Solution appreciated.
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