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Name change on account

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txmedUSA
Contributor
Posted on

Hi,

I am trying to change the current surname on my account back to my maiden name but when I try to upload the decree as proof, I get a message saying the file is too large. Thanks in advance!

Best,

Sarah

1 REPLY 1

Name change on account

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Renuka3
PayPal Employee

Hi @txmedUSA 

I request you to check this article for name change request and also I request you to remove caches and cookies from your web browser and try in different browser after few hours. If problem still persists, I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance.

Hope this information helps you.

Renuka.

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