My shipping address has the wrong state. My profile address is correct.

[ccaintx]

My profile address is correct but several merchants recently questioned the state on the shipping address, which is clearly incorrect. I don't know where the incorrect state came from or how to fix it. Any ideas about what I can do? 

[Gane26]

Hi @ccaintx 

Welcome to the PayPal community!

Thank you for your post. I am sorry to hear that the shipping address is incorrect. I can sense the importance of this matter. I am sorry for any inconvenience caused. If the payment is sent to the wrong shipping address then contact the merchant to request a refund. Once the payment is refunded, you can resubmit the payment with the correct shipping address. Here’s how to find the merchant’s contact information:

1. Log in to your PayPal account.
2. Click Activity.
3. Click on the transaction for details. 

When sending the payment again, select your shipping address or click to +Add a new shipping address.

Review the details and click Save if you added a new shipping address.

If you have any issues, please contact our PayPal customer support, they will check your account and help you. 

Thanks

Gane26

[ccaintx]

Thanks for the response. Two vendors discovered the incorrect state in the shipping address and they both corrected it so there is no problem with prior purchases. Where do I add a shipping address as a buyer? My primary address is and has always been correct. I can't find where I should add a "new" address (even though the shipping address is identical to the primary address).