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kenexy45
Contributor
Posted on
Hey guys i am trying to login to my account but all i get is this pop page saying "sorry we cant confirm its you " i have updated my phone number and changed my password like 15 times but nothing , unfortunately i cant contact the msg centre ,i have to login to do so am surprised it actually allowed me to access the community rn , guys need asap help pls ,thanks
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My account

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kernowlass
Esteemed Advisor

@kenexy45 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Advice is voluntary.
Kudos / Solution appreciated.

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