Mobile number is good on PayPal but old phone number on internet site
Marini96_-
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Posted on
Dec-11-2021
02:29 AM
I have a new number, changed it on PayPal. But when I want to order something, and have to verify my identity, he sends the SMS(text message) to my old phone number. How can I fix this???
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Login Issues
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Profile & Settings
1 REPLY 1
kyson
PayPal Employee
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Dec-12-2021
05:02 AM
Hi @Marini96_- ,
Welcome to the community forum and thanks for posting.
To resolve this issue, I would recommend you visit 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.
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