Lost account access due to inactive phone number.

ScottHensman
Contributor
Contributor

Simple issue. I know my email and password, but can't login because the phone number I used is no longer active, and there's no way I can get it back. I want to login, and there has to be another way for me to identify myself... Does anyone know how?

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3 REPLIES 3

Haiti954
Contributor
Contributor
Unfortunately not really without your phone number. You will need the same number to do that which can be annoying
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PanKavalieratos
New Community Member

Same problem here. What kind of safety is this? They don't even give a way to mail them. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@PanKavalieratos @ScottHensman @Haiti954 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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