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Hello @Mafaazah,
Welcome to the PayPal Community!
I'm sorry to hear about the difficulty you've experienced when trying to log in. I recommend clearing your cache and cookies, trying a different browser, or even the PayPal Mobile App. If you continue to receive the same error message, please reach out to Customer Support by selecting 'Contact' at the bottom of the PayPal website.
I hope you can log in soon!
- Meghan
If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum!
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Hi @Temp20240108V,
Thanks for joining the PayPal Community!
I understand you're also having difficulty logging in, @Temp20240108V, and I'm sorry for any frustration it has caused. I would also like to apologize, @Mafaazah. I just realized I misread your first post and have now realized that you were specifically unable to log into the PayPal Mobile App.
For the PayPal Mobile App, I recommend clearing the App's cache in your phone's app settings. If that doesn't work, please uninstall and reinstall the App. Logging in through a mobile web browser or desktop is an alternative option if the error keeps happening, but I also suggest contacting Contact Support to report it if it does.
I hope this helps!
- Meghan
If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum!

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