Login

Mafaazah
New Community Member
I have problems opening the app, Paypal always asks me to write my password to continue. But for God's sake, I have written my password correctly many times. I even have changed my password several times, but it always says "try checking your data and try again". Please help
Login to Me Too
3 REPLIES 3

PayPal_Meghan
Moderator
Moderator

Hello @Mafaazah

Welcome to the PayPal Community! 

I'm sorry to hear about the difficulty you've experienced when trying to log in. I recommend clearing your cache and cookies, trying a different browser, or even the PayPal Mobile App. If you continue to receive the same error message, please reach out to Customer Support by selecting 'Contact' at the bottom of the PayPal website. 

I hope you can log in soon! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
Login to Me Too

Temp20240108V
Contributor
Contributor
Same problem im facng
Login to Me Too

PayPal_Meghan
Moderator
Moderator

Hi @Temp20240108V

Thanks for joining the PayPal Community! 

I understand you're also having difficulty logging in, @Temp20240108V, and I'm sorry for any frustration it has caused. I would also like to apologize, @Mafaazah. I just realized I misread your first post and have now realized that you were specifically unable to log into the PayPal Mobile App. 

For the PayPal Mobile App, I recommend clearing the App's cache in your phone's app settings. If that doesn't work, please uninstall and reinstall the App. Logging in through a mobile web browser or desktop is an alternative option if the error keeps happening, but I also suggest contacting Contact Support to report it if it does. 

I hope this helps! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.