Login problem

Timi89
Contributor
Contributor
Dear all, please help me. I changed my password, wrote it. When I try to login: "we could not confirm that you are" What can I do?😪 Thank you
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Timi89 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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Timi89
Contributor
Contributor
Dear kernowlass! I spoke with them on Facebook, they wrote me call them in business hours. I will try to call them on monday. Nothing more
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