LOGGING IN ERROR

Temp20240111A
New Community Member

Whenever I tried to log into my account, I keep getting an error message "Some of your info isn't correct. Please try again" yet I am keying in the correct information. I also tried to change the password option but I also get the same error message. Kindly assist me community

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1 REPLY 1

Grimreepr
Frequent Contributor
Frequent Contributor

Couple of things to check:

1. Caps Lock (may seems silly, but it needs to be said)

2. Try typing your login information to someplace like notepad to check for multiple characters or missing ones.(Keyboards have been known to mess things up.)

2.5. If #2, type and correct the proper login name and password, highlight each one at a time, copy and paste each into their respective boxes on the login page. Consider replacing your keyboard. (It is plugged in?)

3.If everything is correct, consider that you may have been hacked and you should immediately contact PayPal customer support and register a ticket. (this is person to person help and NOT PayPal customer service)

 

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