It looks like your city, state, and ZIP code didn't match. Check them and try again

[Roci1]

I am trying to update my address and I keep getting the error message "it looks like your city, state, and ZIP code didn't match. Check them and try again". The address is correct.  I have also tried adding it as a new address and still get the same message.  Any help would be greatly appreciated.

[Gane26]

Hi @Roci1 

Welcome to the PayPal community!

Thank you for your post. I understand that you are getting an error message when you update address on your PayPal account. I am sorry for any inconvenience caused. I suggest you please clear your browser cache, and cookies and then update the address. If you are still facing any issues, please contact our PayPal customer support. I hope this information helps.

Thanks
Gane26

[Roci1]

This did not work.  I still cannot change my address and continue to get the same error message.

[kernowlass]

@Roci1 

Did you actually read the last 2 sentences in the above post???

[Roci1]

I think you’re misinterpreting my response. Yes, I did read the entire reply, & replied to that person letting them know the outcome of his suggestion. I’ve already contacted customer support.

[kernowlass]

@Roci1 

Then if customer services manage to help you and sort your issue, then the advice in the above post would work then wouldn't it.

[Roci1]

You’ve not attempted to help in any of your responses but only been rude and I’m not sure why. And as you stated, assistance is voluntary. So thank you for replying, but I don’t require your assistance.

[Roci1 · Accepted solution]

Thank you for attempting to help. I was able to get in touch with customer service and they updated my address. I appreciate your help.