Issue with PayPal and Two-Factor Authentication Using Safari as Authentication App

[cloudres]

Hi everyone,

I'm writing about a rather strange issue I've been experiencing on Safari for Mac since I decided to stop using third-party apps to store authentication codes (via QR codes or codes). Some time ago, I switched everything to Safari, and since then, I've been encountering a problem exclusively with PayPal.

After activating two-factor authentication on PayPal and registering the code on Safari, the issue arises when I have to enter the 6-digit code through Safari.

The problem lies in the fact that the last digit automatically entered by Safari is incorrect.

This would suggest that the verification code entered on Safari is wrong. However, that's not the case. In fact, when I manually copy the code and then use it on the PayPal website, the pasted last digit turns out to be different, and the login proceeds without any issues.

I'd like to point out that this only happens with PayPal.

Thank you.

[PayPal_JonK]

Hello @cloudres, 

Welcome and thank you for joining PayPal's Community Forum. I can understand it must be a bit frustrating running into issues like this logging into your PayPal account. Have you tried turning the authenticator on Safari off and back on again or potentially trying another authentication method? If you have and you're still running into issues, please reach out to our Customer Support teams for assistance. They should be able to guide you a bit further. 

Best wishes and good luck!

 - Jon K

[cloudres]

I've found a solution by posting on the Apple forum. That being said, do you think I should submit everything to someone at PayPal? If so, how can I do that?

Thanks.