I would like to log in to my Paypal account

phthanhchung
Contributor
Contributor

Dear Sir/Madam,
I would like to log in to my Paypal account, I remember email and password but I had lost my mobile phone. How can I get back my account?
I created and used the account while I was in Germany from about 2010 to 2013. At that time I used the phone number [removed]. Now that I have returned to Vietnam, I want to access that account again to use it.
Best regards,
Thanh [removed]

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kernowlass
Esteemed Advisor
Esteemed Advisor

@phthanhchung 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.


Advice is voluntary.
Kudos / Solution appreciated.
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