I'm no longer receiving pings (I don't mean emails) to my phone when I send or receive payments

LauraBrambles
Contributor
Contributor

I'm no longer receiving pings / alerts (I don't mean emails) to my phone when I send or receive payments.

I used to get an alert every time I sent or received money, then an email later. I'm still getting the emails but the alerts have stopped.

I've cleared the cache, cleared the data, notifications are switched on.

I made no changes to the phone or account but they just randomly stopped.

Any help really appreciated please.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@LauraBrambles 

 

Contact your carrier to confirm that they aren't blocking any texts from short numbers, and to otherwise troubleshoot your inability to receive the SMS from PayPal. If all good their side then contact customer services and see if they can help you?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.




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