I lost my google otp 2 step verification authenticator app. how can i removie it?

ntasinseok
New Community Member

I lost my phones and lost my google otp authenticator app. Can you help me remove it please?

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1 REPLY 1

Priya01
PayPal Employee
PayPal Employee
Hi there! I see you are referring to update your phone number and it seems you are facing login issue. In this case, I would recommend you contact our customer support team by following the steps below to resolve this issue. Here are the steps to get to the contact options: 1. Go to the 'Help & Contact' icon on the PayPal website. 2. Then click the 'Contact customer service’ link at the bottom of the page. 3. From here, click the 'Password and Account Access' option. 4. Then 'Login Problems'. 5. On the next page, you will see a 'Call Us' or 'Message Us' option to select. You don't have to be logged in to use this feature. I hope this helps!
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