cancel
Showing results for 
Search instead for 
Did you mean: 

I have received an sms security code from PayPal, but I did not try to log in. Am I being hacked?

Options
Go to solution
Alex--P
Contributor
Posted on

So today I've received an sms with a security code from PayPal out of the blue. I did not attempt to log in, neither did I have 2 step verification on. Anyone knows what's going on? Is it just a random glitch from PayPal or someone is trying to access my account? 

Why was I even sent the code if I didn't have 2-step verification on?

 

I've changed my password just in case, and enabled 2-step verification, but I still don't understand what happened.

Thanks for any help!

Cheers.

1 ACCEPTED SOLUTION

Accepted Solutions
Solved

I have received an sms security code from PayPal, but I did not try to log in. Am I being hacked?

Options
Go to solution
PayPal_Donna
Moderator

Hello @Alex--P,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. We can then verify some information with you and help you further. 

 

-Donna

 

View solution in original post

1 REPLY 1
Solved

I have received an sms security code from PayPal, but I did not try to log in. Am I being hacked?

Options
Go to solution
PayPal_Donna
Moderator

Hello @Alex--P,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. We can then verify some information with you and help you further. 

 

-Donna

 

View solution in original post

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.