I changed my name legally, but transactions still show my old name

ittybittybun
New Community Member

I got my name changed a while back, and submitted for it to be changed on paypal as well. My new name displays correctly on my profile, but when I use paypal to pay for something, the transactions on my bank statement still show up as "WITHDRAWAL ACH PAYPAL CO: PAYPAL NAME: [OLD NAME]". It's bothersome and I worry it could possibly lead to confusion. I don't know what steps to take to fix it, since I already changed my name on here. Any help would be appreciated.

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@ittybittybun 

 

Must contact customer service for assistance with this:

https://www.paypal.com/smarthelp/contact-us

Click “Message Us” or “Call Us” option on the bottom.


Or try PayPal at Facebook or Twitter.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.