I cannot add a german phone number, why?

[Sd95]

Hello dear PayPal community, I have created an account 5 years ago but did not parametered it neither used it. I would like to get started with it now. I cannot add a German phone number neither a German address (only US). How can I solve the issue?

[kernowlass]

@Sd95 

Sounds as if you have opened a U.S paypal account instead of one for your own country?
Go to the settings cog next to log out and check what NATIONALITY is showing on the left side of that page, is it for your country or not?

When you click to register a paypal account there is a drop down list of countries with U.S being the default top option as Paypal is a U.S company.
You then have to scroll down and click on your own country to open the correct Paypal account for that country.

You can't use another countries Paypal account as it would never work properly and may be limited.

If you have opened a U.S paypal account by mistake then you need to remove anything you have added and close it (if you can) and then open one for the correct country you are in.
Paypal is country specific and differs a lot country to country.

[Sd95]

Hello Kernowlass, Thank you for your support. I have by mistake indeed a US Account. I can't change the country settings neither delete the account (working only with US phone number that I don't have). If I want to create a new Account with the same email, it doesn't work and say that I already have an account (this account that I can't close). I have only one email address. What should I do? Thanks

[kernowlass]

@Sd95 

Try closing that account OR asking customer services to close it for you, if that is not possible as you can't verify the account then you may not be able to use that email address again.

Check with customer services.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378