Hello @Riči,
Welcome to the PayPal Community! I'm sorry to hear you've run into some issues closing your account, but what's more I'm sorry to hear you're closing your PayPal account. If you feel like you may use your account at any point in the future, we would recommend leaving it open so you don't have to go through trouble of reopening it and confirming any existing information.
In regard to your request, I'm unsure what that error is or what it's referring to. If you still wish to close your account, please reach out to our Customer Support teams to see what options may be available.
Best wishes,
- Jon K
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