I can't click Yes when it asks me to chose an option about US Taxes

[danielerian4]

Hi,

I can't click Yes when it asks: Is the account holder a US entity, US citizen or US person under US tax law?

As soon as I click Yes, then next, it keeps showing this error. Customer support is not answers.

[danielerian4]

Any answers so far?

[PayPal_Ayesha]

Hello @danielerian4,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues while confirming your taxpayer status. It is possible that this issue might be due to glitch. In this case, I would recommend you to clear cache and cookies or trying different browser or device to see if that works. If not, you can contact our Customer Support Team through the available contact options on our website. Please do not hesitate to reach out to Customer Support by sending a DM on Twitter or Instagram or a PM on Facebook. 

Regards,
Ayesha