I accidentaly froze the account of my mother and cant unfreeze it?

connorferguson1
Contributor
Contributor

I (20) recently started streaming on twitch again and had noticed that my Twitch-paypal-payout was set to the account of my mother. After asking her if I was allowed to essentially claim her account to avoid having to create a new code, she obliged and I started the process of converting her account into mine. This worked for the most part, however, when I wanted to change the registered name to mine and supplied my ID card, the account got blocked since I was still underage when my mother originally created the account.

 

Since I am not able to contact Support directly (due to this issue blocking me from that option) I wanted to open a help request here to reach someone from the moderation team. If possible i would like to return the account to my mother.

 

Kind regards

Connor

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kernowlass
Esteemed Advisor
Esteemed Advisor

@connorferguson1 

 

You cannot change a personal account from one person to another they are not interchangeable and belong to the person that opened the account.


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