I Cannot edit or Remove Email.

Kawa1ly
Contributor
Contributor

Whenever I try to edit or remove an email from my account, they keep telling me this: Sorry, there's a problem. If you keep seeing this, please contact customer service.

Please can you help me fix this problem?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Kawa1ly 

 

Go and click on the profile tab (icon next to log out) > click on the + and add another/new email address first > verify it > go back and click on update and tick the box underneath that says make primary > then you should get the remove option by the old now no longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.



Advice is voluntary.
Kudos / Solution appreciated.
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Kawa1ly
Contributor
Contributor

Hello, thanks for replying but I already have 3 emails linked to my paypal account and I cannot edit or remove one of them

PS: I got limited from paypal and want to make a new one to transfer money

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PayPal_RachelK
Moderator
Moderator

Hi @Kawa1ly,

 

Welcome to the community and thank you for your post.

 

When an account is limited, details cannot be removed. This includes email addresses I'm afraid. I would suggest you use an alternative email address. 

 

- Rachel 

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