How to turn off 2FA code for my phone but keep it on for all the other devices?

vd789
Contributor
Contributor

Hey all. I have 2-step verification on via Google Authenticator app. Please can someone explain to me how I choose a primary device (e.g. my phone), so that I don't have to enter 2FA code every time I open PayPal app?

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20 REPLIES 20

ali_3
PayPal Employee
PayPal Employee

Hi @vd789,

 

Welcome to the PayPal community! I understand that you are facing issues with the 2-step verification, as you are asked to enter 6 digit code each time. PayPal’s 2-step verification gives you an extra layer of security, this is only to ensure that your account is protected. 

 

To turn off 2-step verification:

  1. Go to Settings
  2. Click Security
  3. Click Update next to "2-step verification."
  4. Click Turn Off next to 2-step verification, then click the Turn It Off button.

You can opt to skip 2-step verification on a device you trust. Simply log in to PayPal on the device and complete a 2-step verification. You'll see the option to "trust this device." More information can be found in this help-center article

I hope this helps!

- Ali

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vd789
Contributor
Contributor

Thank you for the reply, @ali_3, but I don't see "trust this device" button neither on iOS, nor on the web.

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PayPal_Bindu
Moderator
Moderator

Hey @vd789,

 

Sorry for the inconvenience! Have you tried the steps in the article to turn off the 2-step verification in your device? If the issue persists after following the steps, please reach out to our customer support team through the available contact options on our website for additional assistance.

 

Best wishes!

Bindu

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Therionus
New Community Member
So essentially if I disable 2FA using an authenticator which then uses text message code as a fallback, the app works fine and it allows paypal to remember the device. If I set up the authenticator app again, it starts asking for code every time I want to login into the app. What a badly designed system
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Sola85
Contributor
Contributor
Facing the same issue. Is there an update on this?
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andreaberardi
Contributor
Contributor
I’m facing the same issue. This makes the iOS app experience basically unbearable. Absolutely dreadful.
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Flatric
Contributor
Contributor
I just switched from android to iOS and now I‘m confronted with that problem. It works just fine under android. Super annoying
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Dalutzi
New Community Member
Same problem here
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PayPal_Ayesha
Moderator
Moderator

Hello @Dalutzi,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I am sorry to know that you would like to disable 2FA! please take a look at this Help Center article and follow the steps to turn off the 2-step verification. If you're facing issues during the process, please reach out to our customer support team through the available contact options on our website.

 

Regards,

Ayesha


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