cancel
Showing results for 
Search instead for 
Did you mean: 

How to trust my device

Options
HBGirl
Contributor
Posted on

I don't want to be automatically logged in (wish you would stop asking me that). But I don't want to 2 step verification every single time from my home computer. I click 'trust this device' but that gets me nowhere. My PC is Windows 10. Anyone know how to get paypal to trust my device?

27 REPLIES 27

How to trust my device

Options
Flussig
Contributor

The 'Trust This Device' tick box does not work when using 2FA, please fix, thanks

How to trust my device

Options
yuenster
New Community Member

Yes same problem here. Please fix. What's the point of a feature that does nothing?

 

Thanks

How to trust my device

Options
itsme987
Contributor

It works! I use 2 step authentication (cell text code) and clicked trust "this device" and now it's only 2 step from other devices. On my Windows 10 laptop, it just takes me to the sign in screen, my computer addes the ID and PW and I click Pay Now and done. However, my 2nd laptop can't seem to use this. Ridiculous programming by PayPal!

How to trust my device

Options
nadworks
Contributor

Same here. Very annoying. Need to log in multiple times per day from my secure home computer.

Evert time 2FA is required. EVERY SINGLE TIME, despite "Trust this computer" being ticked. Arrrrgs.

How to trust my device

Options
Fishmonger65
Contributor
Same problem on all my mobile and desktop devices. It’s an extremely irritating issue that I feel should be given some priority development time.

How to trust my device

Options
Zivio
Contributor

Still having this problem late May 2021.  Windows 10, Chrome browser. Especially a concern because 2FA text messages have lately been delayed for long periods of time from Paypal when I need to login and make a simple transaction.

How to trust my device

Options
Steverino_CHGO
Contributor
I don’t use PayPal often, so I don’t mind 2FA. It makes me feel more secure. However, I have a related issue. Every time I login from my iPhone 8, I get an email that an unfamiliar device logged into my account. It is the same device as always. How can I get PayPal to remember my device without disabling 2FA?

How to trust my device

Options
No1inParticular
Contributor

Not sure it is 2FA that is specifically the cause, rather something that has changed either O/S, browser etc or Paypal code that now means 2FA suffers it; well for me anyway. Interesting that others have suffered it way back.  I've had 2FA for years & it was working 2FA & "this" laptop I'm using up until .... sometime early 2021 for me, I think.

How to trust my device

Options
gingert
Contributor

Same issue here - each time I choose "Trust This Device", it still requests the authentication code 

 

If you don't allow customers to use the "trust this device" option for 2FA, then you should remove it from the modal & save us all the annoyance of having to complete an unnecessary tick box that does nothing

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.