How do i activate secondary users who can access my business account

[gopien]

Hello

How do i activate secondary users who can access my business account? Because the system doesn't send activation email to the users added

I have tried to resend the activation emails of users added to my account but the emails do not get sent. But the system show as emails sent but never get delivered.

I would like to add a developer to help integrate the apis into our marketplace platform

Your help will be highly appreciated

Thank you

Ronnie

[PayPal_Meghan]

Hello @gopien, 

Congratulations on your first post in the PayPal Community Forum! 

I understand you're having difficulty creating second user profiles because the activation emails are not being sent. I'm sorry for the trouble it has caused you. I recommend clearing your cache and cookies on your preferred browser before attempting to request the email again. If they still do not send, you'll want to reach out to Customer Support through one of the options on our Help Center here. 

I hope you're able to activate the profiles soon! 

- Meghan

[gopien]

Hello @PayPal_Meghan

Thank you for responding back to me but for sure the customer help center is so poor to the extreme because you go the message 

area but you never get help from there and even leaving a message there does not help. And yet the message area should allow us to leave a message which can be responded to in 24hrs  but it is just bots there.

This is a very big company not to have enough staff to respond to customers. It is so painful. I have tried to post a message but no response for a week. I want to add a developer to integrate the payment gateway but emails are not getting sent and no help at all.

Please help me to reach to these people. It is so painful to see that i fail to get help on a small thing  like this