How do I know if my account is verified or not?

Viltho
New Community Member

My account was registered since 2018, I don't remember if my account was ever verified or not, it does not request me for any details in the notifications, and I have added a new bank card , my phone and passport number today. Previously, I only had my personal ID number. 

I need to set up this account for an online work, but it kept giving me:

Something went wrong on our end

Sorry, we’re having trouble completing your request right now. Please try again.

error message when I try to link my account due to verification issue.

How can I solve this? 

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1 REPLY 1

Kanth4
PayPal Employee
PayPal Employee

Hi @Viltho

Typically you link and confirm a bank account and/or a credit card. If you see a withdrawal, sending, receiving limit in any combination via the link above, you'll have to complete your account profile.

I recommend that you try using the PayPal website using laptop/desktop and please make sure to clear the cache and cookies of your browser before you try.

You can Verify your account here.

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