We're having issues logging into a client's account. We cannot reset the password because it asks for security questions answers (which we don't remember) or login via the mobile app. Which we can't do for the same reasons that we can't on the web - account is currently locked.
Welcome to the community and thank you for your post! You cannot remove the security question or off the authenticator. In order to do that you will have to login. In this case, I'd suggest you to contact PayPal customer service for assistance.
