How can I get my IRS registered charitable business not to be rejected by PayPal?

[Buffsters]

We are a small charitable nonprofit recognized by the IRS. Our official address, which is on all our checks and bank statements, is a PO Box address. PayPal has rejected both the bank statement, and the canceled check we have provided. As you can see from the attached email screenshot, the email does not really provide any information about what was specifically missing from my "voided check" upload. For my bank statement upload, it said the exact same thing. All in all... nothing about "why it was rejected." And yes, it was from the bank with our organization account, with our name on it 

We are very small organization and really need to take advantage of cheaper nonprofit charitable rates for our transactions. 

Please help.

Please help.

[Tommythejoat_na]

The way I addressed this issue was from the Post Office side, If you use the physical address of the Post Office where your receive your mail and identify you P.O.Box as either #1234 or Unit 1234 (use your real number). It will be a valid address.

[PayPal_Ajay1]

Hello @Buffsters ,

Thanks for visiting PayPal's Community Forum.

We are sorry to hear about the issue you are facing while verifying you're documents with PayPal. Request you to kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

Hope this helps you!

Warm Regards,
Ajay