Help Needed to Close Business Account to Use Email for Personal Account

nadeemsageer
New Community Member

I need assistance with closing my PayPal business account. I want to use the same email address to create a new personal account. I understand that I need to close the business account first to free up the email address. However, when I try to close the account by clicking on "Close Account," I receive an error message saying, "Your account can't be closed."

Could someone please guide me on how to resolve this issue? What steps do I need to take to successfully close my business account so I can use the email address for a personal account?

Thanks in advance for your help!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@nadeemsageer 

 

Why can't you close it? Do you have any limitations on it or ongoing transfers/payments?

If not then the easiest thing to do is reach out to customer services and ask them to 'downgrade' your business account back to a personal account.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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