HELP I NEED AN ANSWER

GodlyPM
New Community Member

So basically back in the day i opened a paypal account and locked it with 2 step verification and was using it as normal but i forgot to unlock the 2 step verification after i factory reseted my phone in order to sell it. So basically my account which still has 2 step on and has my payment plans is just stuck and when i try to use the same card i used on that account on a brand new account it keeps telling me to use a different payment option. Is there anyway to delete the forgotten account or delete the payment/creditcard from it since i dont want to call support because i will get charged if i do so?

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @GodlyPM

Thanks for visiting the PayPal Community! 

I'm sorry you're having trouble accessing your old account due to 2-Step Verification. For account-specific assistance, you can contact Customer Support on Twitter by sending DM to @AskPayPal or a PM on Facebook by going to facebook.com/PayPal. Support may also be reached by clicking 'Contact' at the bottom of any PayPal webpage. 

I hope this is resolved soon! 

- Meghan


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