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So, as the title says, I got an e-mail from PayPal suggesting that I set up a passkey. I clicked on the link, on my laptop (Win11) and ended up with an error saying that a passkey couldn't be created on [that] device.
Since then, if I try to use PayPal to pay for something via the laptop, I get a generic error.
PayPal still works on my desktop and the App. I have deleted cookies and rebooted.
Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while setting up passkey. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.
If you're still running into issues after that, please feel free to reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.
